Every conversation,
turned into action.

SakLabs AI ingests every call, chat, and email - transcribes across 11 Indian languages, extracts intent, and turns it into tracked tasks.

Multi-channel Ingestion 11 Indian Languages Intent & Entity Extraction Persistent Memory Auto Task Routing Multi-channel Ingestion 11 Indian Languages Intent & Entity Extraction Persistent Memory Auto Task Routing
The Problem

Conversations vanish.
And action items slip.

SIG_INBOUND DECAY_ZONE LOSS_RATE: 48.2%
Lost Context 001

Calls end, details die.

A customer explains everything on the phone. The moment they hang up, half of it is gone - never written down, never followed up.

Language Gap 002

Eleven languages, one team.

Customers speak Hindi, Tamil, Bengali, Kannada. Your tooling speaks English. Meaning gets lost in the handoff.

Scattered Channels 003

Five inboxes, no overview.

Voice notes, chats, email threads. The full picture lives nowhere, so nothing gets prioritised correctly.

Manual Triage 004

Humans as routers.

Someone reads every message, decides what it is, and forwards it on. Slow, expensive, and error-prone at scale.

sources
CALLS · CHATS · EMAILS
INGEST
processor v1.2
AI PROCESSING CORE
STT // INTENT_MATCH // VECTOR_MEM
EXTRACT
outputs
AUTO_ROUTED_TASKS
One Pipeline

Every channel, one flow

Audio, text, and email enter the same orchestrated pipeline - transcribed, understood, remembered, and turned into action.

Multilingual

Speak any language

Transcribe and translate across 11 Indian languages with Sarvam AI - no meaning lost in the handoff.

Memory

Never forgets context

Per-user and per-org context stored with mem0 + ChromaDB - it survives restarts and grows over time.

Automation

Acts on its own

Tasks are created, deduped, and routed automatically. An IMAP listener even ingests email every minute.

Our Approach

Ingest. Understand. Act.

Five focused microservices - gateway, processing, intelligence, memory, and task management - engineered together for one job: turning raw conversation into reliable action.

Step 01

Voice, chat, and email enter through a single gateway.

Step 02

Speech becomes text. Text becomes meaning.

Sarvam AI transcribes and translates across 11 Indian languages. OpenAI + Agno then classify intent, pull entities, and score urgency and sentiment.

Context persists in per-user and per-org memory with mem0 + ChromaDB. Understood once. Remembered forever.

Step 03

Tasks created, deduped, and routed to the right team.

Time to Action

Time to log & route a request (lower is better)
Manual triage
Hours
Generic tools
Minutes
SakLabs AI
Seconds
| seconds | minutes | hours
11 Indian languages supported.
Persistent memory: survives restarts
Capabilities

Built for real conversations.

Multi-channel Ingestion

Voice recordings, text messages, and emails all flow through one unified pipeline - no separate tooling per channel.

Intent & Entity Extraction

Classify each message - task, complaint, lead, escalation - and pull entities, urgency, and sentiment with OpenAI + Agno.

Multilingual STT

Transcribe and translate across 11 Indian languages via Sarvam AI - Hindi, Tamil, Telugu, Bengali, Kannada, and more.

Persistent Memory

Per-user and per-organisation context stored with mem0 + ChromaDB - survives restarts and grows with every interaction.

Email Automation

An IMAP listener polls connected inboxes every minute and pushes new mail straight through the full AI pipeline.

Task Management

Create, dedupe, and track tasks across projects, teams, and roles - with full audit logs and a clean dashboard.

Core Engine // SakLabs AI
SYSTEM DEEPLINK

Under the hood of the AI agent

See how raw natural conversations are instantly broken down, cross-referenced against vector memories, and routed to your team in real-time.

Layer 01 // Audio Engine STT_GATEWAY

Multilingual STT Pipeline

Incoming voice calls are streamed directly into Sarvam speech models. Native audio is transcribed and aligned to intent states.

STREAMING_AUDIO HIN / TAM / KAN
Layer 02 // Neural Recall VECTOR_DB

ChromaDB Context Matching

Entities and facts are stored using mem0 into ChromaDB. During live chats, historical interactions are recalled based on cosine distance.

CHROMA_QUERY d(u,v) = 0.8842
Layer 03 // Action Dispatch ROUTER_MAIN

Dynamic Routing Engine

Intent classifier determines task domains (e.g. Sales, Support, billing). Duplicate checks prevent ticket floods across messaging channels.

ACTION_ROUTER ACTIVE
SYS.task_id #9041
MEM.state vector_updated
ACT.dispatch billing